Terms of Service
Limited Availability
Please take note that in order to ensure the best quality work we only take on a limited number of
Payment Terms
A 50% non-refundable deposit is required in order to confirm the order. If this deposit is not received at least 3 days prior to your collection date your order will not be completed.
The balance outstanding is due upon collection and no cake will be released without full payment having been received.If you wish to have alterations that affect the cost after the quote has been confirmed the balance will be adjusted accordingly.
Cancellation policy and Refunds
The 50% deposit we require as confirmation of the order is non-refundable. The cancellation of your order needs to be noted in writing form at least 3 days prior to the collection date.
Design
We will use the pictures you provide as design inspiration and will design your cake as close as possible to this design, however please bear in mind that we are not allowed to copy cakes outright, however we can assure you that the cakes will be spectacular and if there are specific design elements you cannot live without, please let us know.
Naked Cakes
please note that you are not able to transport a tiered naked cake as there is nothing holding the cake itself together, we would give you the cakes separately with dowels in them and you would need to have them stacked at the venue,
Please note that this excludes fresh flowers and fruit, we do not provide this, this will need to be added onto the cake at the venue by a florist, this is a quote just for the cake itself.
Cake Care
Once you have collected your cake please inspect it to ensure it is correct and that the brief was met The cake is to be transported on a flat surface under air-conditioning as icing can melt as well as the décor on the cake. Please ensure your cake is refrigerated so as to avoid melting and collapsing. Keep your cake out of direct sunlight even when on display.
TRADING HOURS
Our trading hours are:
Monday – Friday – 8:00-17:00
Saturday – 8:00-13:00
Sundays and Public Holidays – CLOSED
Zesty Zoe Contact Details
Company Physical Address: Plot 203, Emmasdale, off Vubu Road
Email: zestyzoezm@gmail.com
Telephone: +260972005718